“The small shop on East William Street, with bikes locked out front and tires hanging from the ceiling, is a real neighborhood gem. Trends have come and gone over the years, but Bicycle Express owners Karen and Chuck Clifford have managed to ride them all”
-Sal Pizarro, Mercury News
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I just got a Marin bike from Bicycle Express. I was looking for a particular bike which was not available anywhere nearby. They were the only place who offered to call me back once it's in stock. Guess what! I did get a callback from them once the bike was in stock.
Once I reached there I noticed they were following all the COVID related protocols and limited entry to only two people at a time. The bike was ready for me, though I was in a rush they still insisted I take a test ride so they can make any adjustments I wanted. I felt there was some unusual noise. When I mentioned it to them they spent enough time between fixing and testing until first they and then I was satisfied even though it was a really busy hour for them with many people waiting to be serviced. The staff is super friendly, patient and had a smile on their face all along.
Event though I am about 15 miles away, they will be my preferred go to bike shop in the valley for any of my bike related needs.
10/01/2020 -
They didn't have a bike that quite fit my needs/budget, but the staff was incredibly kind and helpful. I felt that they sincerely tried to find something that worked for me, and they didn't pressure me just make a sale. Their prices were quite reasonable compared to other local shops I explored.
10/15/2019