“The small shop on East William Street, with bikes locked out front and tires hanging from the ceiling, is a real neighborhood gem. Trends have come and gone over the years, but Bicycle Express owners Karen and Chuck Clifford have managed to ride them all”
-Sal Pizarro, Mercury News
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Great tune-up on my 25+ year-old bike, at a great price. My derailleur was having issues for the last year (I've been doing a LOT more bike riding), and at first, I tried making adjustments myself. 🙁 Bad idea, don't have the rack to properly mount bike to do work. ) Anywho, got the thing so fouled up I decided to just go for a complete tune-up. The derailleur issue was actually caused by a mismatch of components installed during another tune-up by another shop over 10 or 12 years ago. Long story short, Chuck installed new drive cage (front derailleur, rear gears, new chain) and did the other bits of the tune-up for a GREAT price. I could not have bought the necessary tools, repair stand, and parts -- nor could I have done such a masterful job -- at even 3x the cost. The bike is simply wonderful to ride now!
8/07/2019 -
Staff are super, super knowledgeable and friendly about bikes? They taught me how to find a proper size bike, explained different tire treads, etc. and I even got to test ride a bike! Karen provided truly above and beyond service, without being pushy.
12/04/2020The ONLY bicycle shop I go to. The one time I go elsewhere for a simple tire change and the alignment is messed with. The other shop forgot to add a part on my bike tire, which became very wobbly. Took it to Bicycle Express, thanked them for the help and apologized for going somewhere else. Haha! Great service every time, wether there's a line out of the door or if I catch them getting ready to open up in the morning. Do yourself a favor and just come here first. I will never make that mistake again. Haha!
12/26/2020