“The small shop on East William Street, with bikes locked out front and tires hanging from the ceiling, is a real neighborhood gem. Trends have come and gone over the years, but Bicycle Express owners Karen and Chuck Clifford have managed to ride them all”
-Sal Pizarro, Mercury News
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My first time in a bike shop, and I have a great customer service very professional and friendly staff
Razonable prices and fast service!!!Moises R.
4/21/2020I went here 3pm on March 2 2021
I only needed a few items done to the bike.
Seat post, a new seat and a clamp for the post
Also 2 new tire tubes. Upon checking it in I was told an hour and a half so I decided to walk around downtown.
When returning to the shop to pick my bike and this is at 4:30 pm I see clear as day they haven't even started.
I went to the front door to ask and was told it was next.
So I decided to give them one last shot. I decided to wait at the store this time but while I was waiting another customer came in with a flat tire and that customers bike went on the rack before mine. Mind you my bike is right next the the rack for the bike. I am pretty sure that there work is good but very unorganized shop. Only do business here if you can leave your bike til the next day.
Wasted 2 hours of my day and nothing was done to the bike.Adrian R.
3/03/2021 -
Shop is cozy. Great customer service, stuff is friendly and knowledgeable. Prices are very reasonable. Repairs are made fast and good. I'll definitely go back here for my bike repairs or to buy another bike.
Elena T.
6/07/2020