“The small shop on East William Street, with bikes locked out front and tires hanging from the ceiling, is a real neighborhood gem. Trends have come and gone over the years, but Bicycle Express owners Karen and Chuck Clifford have managed to ride them all”-Sal Pizarro, Mercury News
Charlie we appreciate your help throughout the entire process and the rest of the team as well! Customer service is on point. Would highly recommend this place
Neat cute family shop
Chuck was great as well as the folks I HAVE NOT MET "YET". I shipped my daughter a bike to the shop, they had I'd put back together and tuned up 1 day she is super pumped and ready to ride
MUCH THANKS EXPRESS CREW
- Rohit N.
I went here 3pm on March 2 2021
I only needed a few items done to the bike.
Seat post, a new seat and a clamp for the post
Also 2 new tire tubes. Upon checking it in I was told an hour and a half so I decided to walk around downtown.
When returning to the shop to pick my bike and this is at 4:30 pm I see clear as day they haven't even started.
I went to the front door to ask and was told it was next.
So I decided to give them one last shot. I decided to wait at the store this time but while I was waiting another customer came in with a flat tire and that customers bike went on the rack before mine. Mind you my bike is right next the the rack for the bike. I am pretty sure that there work is good but very unorganized shop. Only do business here if you can leave your bike til the next day.
Wasted 2 hours of my day and nothing was done to the bike.
I just got a Marin bike from Bicycle Express. I was looking for a particular bike which was not available anywhere nearby. They were the only place who offered to call me back once it's in stock. Guess what! I did get a callback from them once the bike was in stock.
Once I reached there I noticed they were following all the COVID related protocols and limited entry to only two people at a time. The bike was ready for me, though I was in a rush they still insisted I take a test ride so they can make any adjustments I wanted. I felt there was some unusual noise. When I mentioned it to them they spent enough time between fixing and testing until first they and then I was satisfied even though it was a really busy hour for them with many people waiting to be serviced. The staff is super friendly, patient and had a smile on their face all along.
Event though I am about 15 miles away, they will be my preferred go to bike shop in the valley for any of my bike related needs.