“The small shop on East William Street, with bikes locked out front and tires hanging from the ceiling, is a real neighborhood gem. Trends have come and gone over the years, but Bicycle Express owners Karen and Chuck Clifford have managed to ride them all”-Sal Pizarro, Mercury News
I went here 3pm on March 2 2021
I only needed a few items done to the bike.
Seat post, a new seat and a clamp for the post
Also 2 new tire tubes. Upon checking it in I was told an hour and a half so I decided to walk around downtown.
When returning to the shop to pick my bike and this is at 4:30 pm I see clear as day they haven't even started.
I went to the front door to ask and was told it was next.
So I decided to give them one last shot. I decided to wait at the store this time but while I was waiting another customer came in with a flat tire and that customers bike went on the rack before mine. Mind you my bike is right next the the rack for the bike. I am pretty sure that there work is good but very unorganized shop. Only do business here if you can leave your bike til the next day.
Wasted 2 hours of my day and nothing was done to the bike.
I just moved to San Jose and wanted to get a bike to commute to work. My roommates girlfriend recommended bicycle express and somewhere I could get a cheaper used bike. I ended up buying a brand new Raleigh on sale and am very happy with it. The whole staff made the experience low pressure and easy. When I wanted to return the bike the next day because it was too small they worked something out for me and I got a size up. This is one of those family owned shops where service feels personal and friendly with no bs. Harder and harder to find them.
Recently I got a flat tire, so stopped by to get a new tube. Bought a backup one too since the price was really reasonable. However the tube went loose and released air without any usage of bike after a day. Returned to the shop and was given a free tube. The manager is a very gentle and polite man. Reasonable conversation and willing to go far and beyond to make their customer happy. I highly recommend this place to everyone. Thank you for your honest and great service.
I've been coming to this shop off and on for a very long time. Whenever I need parts or wheels built or trued. This team has always been helpful and built my wheelset super fast. Thank you
Very careful about covid safety. Extremely helpful explaining options and why certain things are important. Nice people. They don't fix things that don't need fixing. Love this place! This was my neighborhood bike shop and now that I've moved, I still come here even though there are closer bike shops.
I needed a few miscellaneous parts to install on my bike, and they had everything I needed in stock. The shop is small, but mighty as they're very well equipped and take the time to efficiently help every customer. They also offer repair services, but be sure to book them in advance as they schedule pretty far out. Karen is very knowledgeable, friendly, and provided excellent service; don't let her name fool you! (Sorry Karen). Check them out!