“The small shop on East William Street, with bikes locked out front and tires hanging from the ceiling, is a real neighborhood gem. Trends have come and gone over the years, but Bicycle Express owners Karen and Chuck Clifford have managed to ride them all”

-Sal Pizarro, Mercury News

  •   Staff are super, super knowledgeable and friendly about bikes? They taught me how to find a proper size bike, explained different tire treads, etc. and I even got to test ride a bike! Karen provided truly above and beyond service, without being pushy.

    thumb Sarah G.
    12/04/2020

      I've been coming to this shop off and on for a very long time. Whenever I need parts or wheels built or trued. This team has always been helpful and built my wheelset super fast. Thank you

    thumb John N.
    6/23/2020

      I just moved to San Jose and wanted to get a bike to commute to work. My roommates girlfriend recommended bicycle express and somewhere I could get a cheaper used bike. I ended up buying a brand new Raleigh on sale and am very happy with it. The whole staff made the experience low pressure and easy. When I wanted to return the bike the next day because it was too small they worked something out for me and I got a size up. This is one of those family owned shops where service feels personal and friendly with no bs. Harder and harder to find them.

    thumb Adam H.
    9/28/2019

  •   They didn't have a bike that quite fit my needs/budget, but the staff was incredibly kind and helpful. I felt that they sincerely tried to find something that worked for me, and they didn't pressure me just make a sale. Their prices were quite reasonable compared to other local shops I explored.

    thumb Shelby S.
    10/15/2019

      I am so very pleased with this bike shop - I originally was planning to go to Summit Bicycles to see what was going on with my bike but I found that this shop was closer to where I live. I was able to come in, ask questions about my bike, have it looked at and fixed within the same hour and dealt with the kindest people I've ever interacted with at any bike shop.

    I saw upon entering the store that it's a small business. Their prices are super affordable and they are so attentive. I really appreciate the time they took to answer all of my questions whether it was about my bicycle or a lock that I was looking for; even answering questions about future purchases and etc. Seriously, everyone that works here was so nice and amazing to talk to. Highly recommend coming to this shop for all of your bike needs.

    thumb Shilo B.
    8/21/2020

      My first time in a bike shop, and I have a great customer service very professional and friendly staff
    Razonable prices and fast service!!!

    thumb Moises R.
    4/21/2020