“The small shop on East William Street, with bikes locked out front and tires hanging from the ceiling, is a real neighborhood gem. Trends have come and gone over the years, but Bicycle Express owners Karen and Chuck Clifford have managed to ride them all”-Sal Pizarro, Mercury News
Great bike place to buy or get your bike repaired. Been coming here for years now. Fair prices and great service. Always find plenty of parking.
I went here 3pm on March 2 2021
I only needed a few items done to the bike.
Seat post, a new seat and a clamp for the post
Also 2 new tire tubes. Upon checking it in I was told an hour and a half so I decided to walk around downtown.
When returning to the shop to pick my bike and this is at 4:30 pm I see clear as day they haven't even started.
I went to the front door to ask and was told it was next.
So I decided to give them one last shot. I decided to wait at the store this time but while I was waiting another customer came in with a flat tire and that customers bike went on the rack before mine. Mind you my bike is right next the the rack for the bike. I am pretty sure that there work is good but very unorganized shop. Only do business here if you can leave your bike til the next day.
Wasted 2 hours of my day and nothing was done to the bike.
My first time in a bike shop, and I have a great customer service very professional and friendly staff
Razonable prices and fast service!!!
I just moved to San Jose and wanted to get a bike to commute to work. My roommates girlfriend recommended bicycle express and somewhere I could get a cheaper used bike. I ended up buying a brand new Raleigh on sale and am very happy with it. The whole staff made the experience low pressure and easy. When I wanted to return the bike the next day because it was too small they worked something out for me and I got a size up. This is one of those family owned shops where service feels personal and friendly with no bs. Harder and harder to find them.
Recently I got a flat tire, so stopped by to get a new tube. Bought a backup one too since the price was really reasonable. However the tube went loose and released air without any usage of bike after a day. Returned to the shop and was given a free tube. The manager is a very gentle and polite man. Reasonable conversation and willing to go far and beyond to make their customer happy. I highly recommend this place to everyone. Thank you for your honest and great service.