“The small shop on East William Street, with bikes locked out front and tires hanging from the ceiling, is a real neighborhood gem. Trends have come and gone over the years, but Bicycle Express owners Karen and Chuck Clifford have managed to ride them all”
-Sal Pizarro, Mercury News
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Came today, this is an awesome bike shop that prides itself in quality friendly service. They sell quality products and fixed my flat for a competitive tube and service price. I asked for some questions for a rack and they had solid recommendations. Support your local shops!
slbvic c.
10/24/2020
I just got a Marin bike from Bicycle Express. I was looking for a particular bike which was not available anywhere nearby. They were the only place who offered to call me back once it's in stock. Guess what! I did get a callback from them once the bike was in stock.
Once I reached there I noticed they were following all the COVID related protocols and limited entry to only two people at a time. The bike was ready for me, though I was in a rush they still insisted I take a test ride so they can make any adjustments I wanted. I felt there was some unusual noise. When I mentioned it to them they spent enough time between fixing and testing until first they and then I was satisfied even though it was a really busy hour for them with many people waiting to be serviced. The staff is super friendly, patient and had a smile on their face all along.
Event though I am about 15 miles away, they will be my preferred go to bike shop in the valley for any of my bike related needs.
Sanket B.
10/01/2020
Recently I got a flat tire, so stopped by to get a new tube. Bought a backup one too since the price was really reasonable. However the tube went loose and released air without any usage of bike after a day. Returned to the shop and was given a free tube. The manager is a very gentle and polite man. Reasonable conversation and willing to go far and beyond to make their customer happy. I highly recommend this place to everyone. Thank you for your honest and great service.
Kevin G.
8/10/2019 -
They fixed my wheel at a reasonable price. They fixed two spikes. It was fast for them to fix too. It would have taken me a long time to do myself.
Gershon S.
1/07/2021
Very welcoming and friendly staff. They were super helpful for new time bikers and didn't make you feel pressured into making a purchase.
Roxana A.
6/25/2019
Cool place. They are nice and will let you test ride their bikes. When they let me do so, they actually take the time to make adjustments so when I ride it, it was much more comfortable and fitting such that I actually want to buy it. I didn't though because wasn't sure but I've been thinking about the place since.
Jay S.
1/25/2020