“The small shop on East William Street, with bikes locked out front and tires hanging from the ceiling, is a real neighborhood gem. Trends have come and gone over the years, but Bicycle Express owners Karen and Chuck Clifford have managed to ride them all”-Sal Pizarro, Mercury News
I'm familiar over 10 yrs. Chuck and his crew are topnotch friendly and honest to a fault. Many times I've gone in not able to afford repairs and forced to do it on my own. Chuck and his crew never fail to give free friendly honest advice to enable you to tinker around and fix it yourself, if you fall into that "indigent" category. I knew from day one I could trust these guys.
I have since moved to a different part of town and still come back to Bicycle Express because I trust them and they make me feel like a human being. Er personalized service.
now SE SJ nr. Capitol / McLaughlin
Found this place after trying to get a heavy duty rear rim. One place was to expensive and couldn't find the rim I needed. The other place only does flat tire repair. I found this place doing a Google search. I came in, I ask what I needed. They had the rim I needed, and it was hand made. I was in an out in about 1 1/2 hours. I would recommend this place, and I will go back for any repair.
I needed a few miscellaneous parts to install on my bike, and they had everything I needed in stock. The shop is small, but mighty as they're very well equipped and take the time to efficiently help every customer. They also offer repair services, but be sure to book them in advance as they schedule pretty far out. Karen is very knowledgeable, friendly, and provided excellent service; don't let her name fool you! (Sorry Karen). Check them out!
The ONLY bicycle shop I go to. The one time I go elsewhere for a simple tire change and the alignment is messed with. The other shop forgot to add a part on my bike tire, which became very wobbly. Took it to Bicycle Express, thanked them for the help and apologized for going somewhere else. Haha! Great service every time, wether there's a line out of the door or if I catch them getting ready to open up in the morning. Do yourself a favor and just come here first. I will never make that mistake again. Haha!
Charlie we appreciate your help throughout the entire process and the rest of the team as well! Customer service is on point. Would highly recommend this place
Neat cute family shop