“The small shop on East William Street, with bikes locked out front and tires hanging from the ceiling, is a real neighborhood gem. Trends have come and gone over the years, but Bicycle Express owners Karen and Chuck Clifford have managed to ride them all”
-Sal Pizarro, Mercury News
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I just got a Marin bike from Bicycle Express. I was looking for a particular bike which was not available anywhere nearby. They were the only place who offered to call me back once it's in stock. Guess what! I did get a callback from them once the bike was in stock.
Once I reached there I noticed they were following all the COVID related protocols and limited entry to only two people at a time. The bike was ready for me, though I was in a rush they still insisted I take a test ride so they can make any adjustments I wanted. I felt there was some unusual noise. When I mentioned it to them they spent enough time between fixing and testing until first they and then I was satisfied even though it was a really busy hour for them with many people waiting to be serviced. The staff is super friendly, patient and had a smile on their face all along.
Event though I am about 15 miles away, they will be my preferred go to bike shop in the valley for any of my bike related needs.Sanket B.
10/01/2020 -
Took my bike with 2 flat tires, they explained to me what option I had so I had the inner tubes replaced and put the slime on the new one. Bingo! Done while waiting. Excellent service and friendly personnels.
Harry A H.
10/25/2019Great tune-up on my 25+ year-old bike, at a great price. My derailleur was having issues for the last year (I've been doing a LOT more bike riding), and at first, I tried making adjustments myself. 🙁 Bad idea, don't have the rack to properly mount bike to do work. ) Anywho, got the thing so fouled up I decided to just go for a complete tune-up. The derailleur issue was actually caused by a mismatch of components installed during another tune-up by another shop over 10 or 12 years ago. Long story short, Chuck installed new drive cage (front derailleur, rear gears, new chain) and did the other bits of the tune-up for a GREAT price. I could not have bought the necessary tools, repair stand, and parts -- nor could I have done such a masterful job -- at even 3x the cost. The bike is simply wonderful to ride now!
Kelli W.
8/07/2019